Shipping

New Zealand

FREE SHIPPING within New Zealand!

Delivery Time 

All New Zealand orders should be received within 3-5 business days*. 

Shipping Process

All packages are couriered through NZ post.  

 

Australia

FREE SHIPPING within Australia for orders of $119.98

Shipping is a flat rate charge of $9.99 NZD for standard shipping.

Delivery Time 

Standard shipping to Australia should be received within 5-10 business days*. 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.

USA & Canada 

FREE SHIPPING when you spend over $179.97NZD 

Orders under $179.97NZD are a flat rate charge of $35.00NZD for express shipping.

Delivery Time 

All USA & Canada orders are sent Express with DHL and should be received within 2-5 business days*. 

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with DHL.

 

PLEASE NOTE

1. Pre-order means the item is currently out of stock due to high demand, your order will be processed and shipped as soon as stock arrives at our warehouse. 

2. We do not ship to PO Boxes, Private Bags or Parcel Lockers.

3. All orders are sent via a DTP basis. Any state sales duty/import fees/customs charges must be paid by the recipient. If you refuse the shipment from us/choose the abandon the shipment, you agree that you will not be refunded. It is up to the recipient to see if their country has compulsory customs charges/fees.

4. Triple check all shipping details listed is correct is correct prior to completing your order. Once your order has left our warehouse we are unable to make any changes to this. The address submitted on order is final and any changes required are to be requested through the Courier Service

 

Shipping Disclaimer

We (Teeny Teeth NZ Ltd), ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 1-2 business days for processing time. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.

ALL domestic/standard international orders are shipped via NZ Post and all Express International orders are shipped via DHL Express. We do not use any other carrier, even upon request.

Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.

Teeny Teeth NZ, cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Customers are responsible for providing Teeny Teeth NZ with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.

Teeny Teeth NZ do not take responsibility for any shipment delays by our carriers. No refunds/exchanges for shipping costs will be given in these cases.

For ALL orders placed online, store pickup is NOT an option.